10 Best Quotes From "Delivering Happiness"

13 May, 2025

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There are very few books that are better to read about company culture than this one.

Tony Hsieh took Zappos from nothing more than a great idea at the right time, to a billion dollar company… and this book tells the whole story.

Here are my 10 favorite quotes from Delivering Happiness

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“If you just focus on making sure that your product or service continually WOWs people, eventually the press will find out about it.”

“Passion is the fuel that drives ourselves and our company forward. We value passion, determination, perseverance, and the sense of urgency.”

“Sometimes our sense of adventure and creativity causes us to be unconventional in our solutions (because we have the freedom to think outside the box), but that's what allows us to rise above and stay ahead of the competition.”

“At Zappos, our belief is that if you get the culture right, most of the other stuff-like great customer service, or building a great long-term brand, or passionate employees and customers-will happen naturally on its own”

“The return you get from passionate people vouching for your company and culture, and the word of mouth that generates, is going to be intangible at the beginning.”

“great companies have a greater purpose and bigger vision beyond just making money or being number one in a market.”

“stop trying to ‘network’ in the traditional business sense, and instead just try to build up the number and depth of your friendships, where the friendship itself is its own reward.”

“I made a list of the happiest periods in my life, and I realize that none of them involved money. I realized that building stuff and being creative and inventive made me happy.”

“The Internet industry is exploding. Companies like Netscape, eBay, Amazon, and Yahoo! are changing the course of human history. Never before have so many companies become successes in such a short period of time. We have the opportunity to be one of those companies while having the time of our lives.”

“We had no idea where it would lead us, but wherever it was, we knew it had to be better than feeling bored and unfulfilled. We were ready for an adventure.”

“I always fantasized about making money, because to me, money meant that later on in life I would have the freedom to do whatever I wanted.”